Shipping policy
Our shipping policy outlines the important details regarding the shipment of our products worldwide. Please carefully review the following information:
1. Shipping Locations:We offer free shipping on all our products within india with an option for express shipping at additional cost.
2. Order Processing Time:Upon receiving your order, please allow 2-3 business days for order processing and verification before shipment. We make every effort to fulfill orders promptly. In case of any delays or issues, we will notify you via the contact information provided during the checkout process.
3.Shipping Methods:We work with reliable shipping carriers to ensure the secure and efficient delivery of your orders. The available shipping methods, estimated delivery times, and associated costs will be displayed during the checkout process. Please choose the shipping method that best suits your needs. Delivery timeline once processed and dispatched takes anywhere between 2-7 working days within India PIN Codes
4. Shipment Tracking:Once your order is shipped, we will provide you with a tracking number or a link to track your shipment. Please note that tracking updates may take some time to reflect online, depending on the carrier's system and the destination city/state/country's postal service.
5. Estimated Delivery Time: Delivery times may vary based on your location, the shipping method chosen, and customs clearance procedures. While we provide estimated delivery times, please understand that they are approximate and not guaranteed. Factors beyond our control, such as weather conditions or customs delays, may affect the delivery schedule.
6.Address Accuracy: It is your responsibility to provide accurate shipping information during the checkout process. Please ensure that your shipping address, including contact name and phone number, is correct. We are not responsible for delays or undelivered shipments resulting from incorrect or incomplete address information provided by you.
7.Partial Shipments:In some rare cases, if your order contains multiple items, they may be shipped separately due to stock availability or other factors. You will be notified if your order will be shipped in multiple packages.
8.Packaging and Product Condition:We take utmost care in packaging our products to ensure they arrive in excellent condition. If you notice any damage or tempering to to the packaging upon delivery, please refuse the delivery . Document it with the delivery personnel and notify us immediately.
9. Shipping Conditions: We reserve all rights to choose the optimal shipping partner for destination PIN Code. All items shipped with courier partner are governed by their individual conditions of carriage policy and please email us for more information regarding shipping partners policy. Any damages , delay , early or any other unforseen circumstances, "HORAD" is not liable for any actions of shipping partner. We are not responsible for actions and consequences of shipping partner.
10. Returns and Refunds:For information regarding our Returns and Refunds policy, please refer to the specific policy outlined on our website.
We are committed to providing a seamless and satisfactory shipping experience for our customers inside India. If you have any questions or concerns regarding our shipping policy, please contact our customer support team.