Horad Dhoti Guarantee
Horad Dhoti Guarantee Agreement
This Dhoti Guarantee Agreement (the "Agreement") is made between “Horad.in” (referred to as "we," "us," or "our") and the customer (referred to as "you" or "your") for purchases made on our online store ("Horad").
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Dhoti Guarantee: 1.1. We stand behind the quality and craftsmanship of our dhotis and offer a Dhoti Guarantee. 1.2. This guarantee ensures that the dhoti you purchase from us is free from defects in materials and workmanship. 1.3. However, due to nature of natural and synthetic fibres used in dhoties , certain manufacturing processes and techniques leave behind some irregularities which is inevitable and can’t be deemed as defects or manufacturing error. 1.4. Our guarantee stands for the material, Zari quality and 100% assurance the dhoti has not been used before and delivered to your home straight from our looms. 1.5.
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Guarantee Coverage: 2.1. The Horad Dhoti Guarantee covers any unnatural manufacturing defects ,material ,description irregularities, and Zari quality check. 2.2. The guarantee does not cover damage resulting from accidents, normal usage, improper handling, misuse, improper care, alteration, or normal wear and tear.
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Guarantee Claims: 3.1. To make a guarantee claim, you must provide proof of purchase, such as an order number or receipt. 3.2. Guarantee claims must be submitted within 3 days from the date of delivery, as mentioned in this agreement and additional accompanying documentation must be supplied to process a claim including which is not limited to authorised lab reports of the product done at your expenses. 3.3. You are responsible for the shipping costs associated with returning the dhoti for our inspection as part of the guarantee claim process. 3.4. You also agree we at Horad document each dhoti with our in house industry leading benchmark quality control process with expert professionals and any false claims will be subject to legal proceedings to recover any damages and other associated costs in the due course of the trial subject to Salem District Court Jurisdiction only. 3.5. We also reserve the right to cross check the lab reports anytime without informing anyone and conceal the results from publishing or sharing and if any malpractices are detected then the matter will be dealt in court.
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Guarantee Resolution: 4.1. Upon receiving your guarantee claim, we will inspect the dhoti to assess the nature and validity of the claim. 4.2. If the claim is deemed valid and falls within the guarantee coverage, we will, at our discretion, either repair or replace the defective dhoti. 4.3. If the exact dhoti is not available for replacement, we will offer a comparable dhoti of equal or greater value. 4.4. If the claim is found to be outside the scope of the guarantee coverage, we reserve the right to deny the claim. 4.5. As an Industry first , if our website description and specifications ( such as material used in dhoti , or Zari quality ) do not match our dhoti technically in a lab setting and the same has been proved by authorised lab reports then we offer you to keep the product and offer a full refund to ensure 100% transparency and ensure legitimate business practices.
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Limitations and Exclusions: 5.1. The Dhoti Guarantee is non-transferable and applies only to the original purchaser of the dhoti. 5.2. The guarantee does not cover dissatisfaction with weight, colour, pattern, or fit, as these may vary based on individual preferences or sizing choices. 5.3. The guarantee is applicable only to dhotis purchased from our Store and does not extend to dhotis purchased from other retailers or third-party platforms. 5.4. The original purchaser also self declares that they have supplied their original name and address when placing order on our online website and not used any fake, impersonation, alias, initials, or any other malpractice in the due course. 5.5. The original purchaser should be willing to cooperate with our procedures by supplying evidence and documentation to process a guarantee claim.
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General: 6.1. This Agreement constitutes the entire understanding between you and us regarding the Dhoti Guarantee and supersedes any prior agreements or understandings. 6.2. This Agreement shall be governed by and construed in accordance with the laws of Salem District Court,Tamil Nadu, India . 6.3. Any disputes arising out of or relating to this Agreement shall be subject to the exclusive jurisdiction of the courts in Salem District Court, Tamil Nadu, India.
By making a purchase on our Store, you acknowledge and agree to the terms and conditions of this Horad Dhoti Guarantee Agreement.